Frequently Asked Questions
How long does shipping take?
Standard shipping typically takes 3-7 business days within major Australian cities
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Can I track my order?
Yes, you will receive a tracking link via email as soon as your order ships.
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Multiple packages?
Sometimes your order may arrive in more than one package — each with its own tracking link. No need to worry, it's all on its way to you.
Orders & Shipping
Orders & Shipping
Returns & Exchanges
What is your return policy?
Due to the hygienic nature of post-surgical compression garments, we're unable to accept returns.
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If there's an issue with your order, please reach out and we'll do everything we can to help
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How do I start an exchange?
Contact us with your order number and we'll work through it with you.
Sizing & Fit
How do I find my size?
Refer to our detailed size guide on each product page for accurate measurements.
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What if I am between sizes?
Every body is different — and post-surgical bodies even more so. Sizing can vary between brands, and the right fit will depend on where you're at in your recovery.
How do I measure?
Check out our size guide that will inform you how and where to measure on your body. Then, check the size guide on each product page.
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Feel free to reach out before you order and we'll help you find the right fit for you.
Support & Community
How can I join the community?
Sign up to our newsletter to be the first to know about new products, resources, and what's coming next.
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Is support medical advice?
​No — TWB is a peer support space built on lived experience, not clinical advice. If something comes up that needs professional input, we'll always point you in the right direction.